Privacy Policy

Privacy Policy

Effective Date: 22/01/2026

Heliac Energii Controls Solutions (“Heliac Energii”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website HeliacEnergii.com, interact with us, or purchase our products.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

a) Personal and Account Information

We may collect personally identifiable information, including but not limited to:

  • Full name

  • Company name

  • Billing and shipping address

  • Phone number

  • Email address

  • Account or customer reference number

  • Industry details and purchase history

b) Browsing and Technical Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Operating system

  • Referral/exit pages

  • Date and time of visits

  • Pages viewed and interactions on the website

This information is used to analyze trends, administer the site, and improve user experience.

c) Registration Information

When you create an account on our website, we collect:

  • Username and password

  • Email address

  • Security questions and answers

You are responsible for maintaining the confidentiality of your login credentials.

d) Purchase and Payment Information

When you place an order, we collect information necessary to process your purchase, including:

  • Name and address

  • Contact details

  • Payment-related information (processed securely via authorized payment partners)

We do not store sensitive payment card details on our servers.

e) Communication Information

If you contact us via email, phone, or website forms, we may collect:

  • Your email address

  • The content of your communication

  • Any additional information you voluntarily provide

2. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable core website functionality (such as shopping cart and login sessions)

  • Remember your preferences

  • Analyze website traffic and usage patterns

  • Improve our products, services, and user experience

You can choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill orders

  • To manage customer accounts

  • To respond to inquiries and provide customer support

  • To improve website performance and functionality

  • To personalize your shopping experience

  • To comply with legal, regulatory, and contractual obligations

  • To prevent fraud, unauthorized access, and misuse

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in website hosting, payment processing, logistics, analytics, or customer support, under strict confidentiality obligations.

  • Legal Compliance: When required by law, regulation, court order, or governmental authority.

  • Business Protection: To protect the rights, property, security, and operations of Heliac Energii Controls Solutions, our customers, or others.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal, accounting, or reporting obligations

  • Resolve disputes and enforce agreements

7. International Data Transfers

Heliac Energii Controls Solutions is based in Goa, India. By using our website or services, you acknowledge that your information may be transferred to, stored, and processed in India or other countries where our service providers operate, in accordance with applicable data protection laws.

8. Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (subject to legal obligations)

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our website and services are intended for business and professional use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Heliac Energii Controls Solutions
Email:sales@heliacenergiicontrolssolutions.store
Phone: +918411981840
Location: Goa, India

By using heliacenergiicontrolssolutions.store, you acknowledge that you have read, understood, and agreed to this Privacy Policy.