Frequently Asked Questions
Can I reorder items from a previous order?
Yes, reordering is quick and convenient.
To reorder:
- Open Order History
- Select the order you wish to repeat
- Click on Reorder Selected Items
Your items will be added to your cart for easy checkout.
How can I check product availability or search for parts?
With millions of industrial automation products available, Heliac Energii Controls Solutions provides powerful search tools to help you find exactly what you need.
You can:
- Search by part number or keyword
- Refine results by manufacturer, category, or filters
- Browse products directly by manufacturer through the top navigation
- Explore categories from the homepage and narrow down by attributes
Finding the right product is fast and intuitive.
How do I check my Order History?
You can easily view your past orders through your account dashboard.
Steps:
- Log in to your My Account
- Click on Order History
In the Order History section, you can:
- View current order status
- Check orders with open lines
- Review shipment history
- Download invoices or account statements
- Search for previously ordered parts
How do I track my shipment?
To track your shipment:
- Go to My Account → Order History
- Locate the order you want to track
- Click the Tracking Number displayed at the bottom of the order details
This will provide the latest shipping updates.
What payment methods do you accept?
We currently accept payments via:
✅ Telegraphic Transfer (TT)
(also known as Telex Transfer)
This method ensures secure and reliable transactions for both international and domestic customers.